All data you provide, upload, or submit to Waldo Solutions (“Customer Data”) belongs to you. You retain full
ownership and all intellectual property rights in your data at all times. We never sell, rent, lease, or license your
Customer Data to any third party for their independent use.
We disclose Customer Data only (a) to our employees, contractors, and service providers who need access to
perform services on your behalf, and (b) to parties you expressly designate as authorized recipients. We do not
share your data with any other third party without your permission.
Waldo Solutions uses commercially reasonable efforts to maintain the security and integrity of the Service and
your Customer Data. We commit to 99% uptime availability and respond to service incidents within 8 business
hours. You can export your data at any time through the features available in the Service.
All Customer Data is deemed Confidential Information under our Enterprise Terms. We apply at least the same
degree of care we use to protect our own confidential information — and no less than reasonable care — to
protect yours. We will promptly notify you of any actual or suspected unauthorized disclosure, and upon
termination we will return or destroy your confidential information at your request.
We may aggregate and anonymize Customer Data in a way that cannot reasonably be used to identify you or
any individual. This anonymized “Aggregated Data” may be used for lawful business purposes such as
improving our services. Aggregated Data is never considered your Customer Data, and it cannot be used to
re-identify you.
Our Support and Availability Policy (Exhibit A of our Enterprise Terms) guarantees 99% monthly uptime. If
availability falls below this threshold, you receive a service credit — up to 20% of your monthly fee if availability
drops below 95%. You always have a right to export your data.
Our Enterprise Terms require that customers use our Service in compliance with all applicable local, state,
national, and foreign laws — including data privacy laws and international data transmission rules. We enforce
these requirements contractually to help protect the integrity and privacy of all data on our platform.
This document is a summary for informational purposes. Our full Enterprise Terms of Use govern all rights and obligations.
Please contact us at mitch@waldologs.com for the complete agreement or with any questions about our data practices.
